When 'Collect location on timecard events' is turned on, the app will capture the driver's location at clock-in/out. If drivers are unable to clock-in due to fetching location timeout, please follow the steps below to help the drivers clock-in/out.
Drivers should update to 2.42.30.
AOs and BCs should update to 2.42.30 and turn on a new setting that will allow drivers to clock in on the second attempt if fetching location times out. On mobile: Settings > Timecards > scroll down to the location section > turn on 'Allow clock-in/out if location fails'
This setting is currently only on the mobile app and will be available on the web soon.